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New Telephone Scam

South Gloucestershire Council Trading Standards - 16th December 2014

South Gloucestershire Council Trading Standards would like to remind residents to remain vigilant when receiving unexpected telephone calls where the caller purports to be from your bank or credit card company. These are known as ‘vishing’ scams.

Callers are very persuasive and use high pressure selling tactics to convince the recipient that the call was legitimate and that they need to take action.

The caller supplies certain information and asks them to ring them back. The caller does not put the phone down their end in the hope that the recipient will immediately phone to check their authenticity and provide the personal financial details they require to empty the recipient’s bank account.

At the moment the ‘phone line’ will not be cut off for about 20 minutes and the telecoms industry is working on this to try and reduce the time or eliminate the fact the call has not terminated if one person remains on the line.

The advice being offered by the banking industry is:

  • using the same phone line, the recipient of the call should telephone somebody that they know personally for a quick chat, which will have the effect of terminating the previous call and the scammer who is holding, or;
  • telephone the person back using a different phone line. It is likely that the number will either be unobtainable or the call will go to the genuine banking organisation and they will advise whether the call was a scam or not.

If you think you may have fallen victim to this or any other type of scam, you can report it to Action Fraud on 0300 123 2040 or via their website www.actionfraud.police.uk.

For advice on this or any other consumer matter, please contact the Citizens Advice consumer helpline on 03454 04 05 06 (Mon-Fri, 9am-5pm).