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Scam telephone calls

South Gloucestershire Trading Standards - 26th September 2014

South Gloucestershire Council Trading Standards would like to remind residents to be suspicious of cold callers on the telephone.

Trading Standards officers have received reports of cold callers pretending to be from a Government department, such as the Ministry of Justice, claiming the resident is due a cheque for overpaid taxes or compensation for missold financial insurance, which will be delivered by courier. The caller in one instance claimed to be from the Office of Fair Trading, a consumer protection body that actually closed in April this year.

These are fraudulent calls, attempting to obtain your personal or financial details.

It has also been reported that a cold caller has asked the resident to obtain cash vouchers worth £250 to pay for an administration fee which would be collected after the cheque had cleared. Please note, vouchers of this nature, such as UKASH vouchers, should be treated like cash. They do not need to be handed over to be ‘spent’ as they work by using a secure code. If you give someone the secure code, they are able to redeem them immediately.

If you receive a telephone call of this nature or where the reason for the call is suspicious, please hang up and report it to the Citizens Advice consumer helpline on 03454 04 05 06 (Mon-Fri, 9-5) immediately.

Please do not agree to anything and please do not give out any personal, financial or voucher codes.